How to Deal with Difficult Clients and Colleagues and Get the Best Outcome
Start time 29 May 2019 5:00pm (Australia - Melbourne)
End time 29 May 2019 6:00pm (Australia - Melbourne)
Location Leo Cussen Centre for Law, Level 16, 15 William Street, Melbourne
Speaker Angela Burr, Director, Saunders Law
Catering Includes refreshments
Designed for Legal practitioners
Product Code S19310

How to Deal with Difficult Clients and Colleagues and Get the Best Outcome

29 May 2019 5:00pm - 29 May 2019 6:00pm (Australia - Melbourne)
Leo Cussen Centre for Law, Level 16, 15 William Street, Melbourne

Do you sometimes work with ‘challenging colleagues’? Are your clients pushing you to your limits? Are you fed up? Want some strategies to communicate and deal with tricky situations?

This seminar is designed to provide practical and durable communication techniques and strategies. It will also outline the legal responsibilities vis a vis communication with clients and will include:

  • Choosing the most appropriate communication method, ie- email, face to face meetings
  • Building rapport and trust
  • Developing empathy
  • Obligations to communicate with your client pursuant to the Uniform Law
  • Recognising and avoiding legal liability for bullying and harassment when dealing with challenging colleagues and clients

Keeping it real in 2019!

Presented by: Angela Burr, Director, Saunders Law


CPD Units:

Practice Management & Business Skills: 1.0
$145.00
(includes GST)
1.0