Difficult Clients - Risks, Obligations and Practical Solutions
Speaker Donna Ross, Mediator, Donna Ross Dispute Resolution
Date 31 Mar 2021
Duration 01:05:20
Product Code O21020
CPD Points:

Professional Skills: 1.0
(includes GST)

Difficult Clients - Risks, Obligations and Practical Solutions


Are you finding it difficult to communicate effectively with clients? Is the added stress of social isolation making a difficult client even more challenging? Do you need some strategies to communicate and deal with tricky situations? 

This session is designed to provide practical and durable communication techniques and strategies. It will also outline the legal responsibilities vis a vis communication with clients and will include:

  • Choosing the most appropriate communication method, i.e.- email, online meetings, telephone calls;
  • Building rapport and trust remotely;
  • Obligations to communicate with your client pursuant to the Uniform Law;
  • How to keep calm in stressful, high pressured client situations and communicating effectively over the phone or in video calls; and
  • Maintaining perspective and avoiding self-doubt.

Presented by: Donna Ross, Mediator, Donna Ross Dispute Resolution

ISBN: 978-1-922587-18-3

What is included:

A video of the presentation in mp4 format

Paper material in pdf format

* This Webcast does not allow WA practitioners to claim CPD points